Thank you for choosing to create a Ninine account. Protecting your personal information and privacy is our highest priority. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard the information associated with your account. Please read it carefully.

1. What Account Information Do We Collect?

When you create, log into, or use your Ninine account, we may collect the following information:

· Information You Provide:

Identity Information: Name, date of birth (for age verification).
Contact Information: Email address, phone number, shipping address.
Account Credentials: Password (stored in encrypted form).
Personal Preferences: Saved sizes, color preferences, wishlist content.
Communication Records: Records of your interactions with our customer service team.

· Information Collected Automatically:

Device and Log Information: IP address, browser type, operating system, device identifiers, access times and dates, clickstream data within the website.
Cookies and Similar Technologies: We use cookies and similar technologies to maintain your login status, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. How Do We Use Your Account Information?

We process your information only for the following lawful purposes:

· Account Management and Service: To create and maintain your account; process orders, payments, deliveries, and returns; provide customer support.
· Necessary Communications: To send you order confirmations, shipping notifications, service reminders, and account-related alerts such as security notices.
· Personalized Experience: To recommend products or content based on your order history and saved preferences.
· Security and Compliance: To verify your identity; detect and prevent fraud, abuse, or security incidents; and comply with applicable laws and regulations.
· Service Improvement: To analyze anonymized and aggregated data on account usage, helping us continuously improve our website functionality, products, and services.

3. How Do We Share Your Account Information?

We do not sell your personal information. We only share information with third parties under the following necessary circumstances and with strict safeguards:

· Service Providers: With partners such as logistics companies, payment processors, and data analytics providers, but only to the extent necessary for them to perform services on our behalf.
· Legal Obligations: To comply with laws, regulations, subpoenas, or government requests; or to protect our rights, property, safety, or those of our users or others.
· Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the assets. We will require the recipient to continue to comply with this policy.

4. Your Rights and Choices

You have the following rights regarding your personal information:

· Access and Correction: You may log into your account at any time to view and update most of your personal information.
· Data Export and Deletion: You may contact us to request a copy of your data, or to request the deletion of your account and personal information, unless we are required by law to retain it.
· Marketing Preferences: You can manage your marketing email preferences in your account settings. Each marketing email also includes an unsubscribe link.
· Cookie Controls: You can manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. How Do We Protect Your Information?

We implement commercially reasonable technical and organizational security measures—including data encryption (e.g., SSL), access controls, and regular security assessments—to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

6. Information Retention Period

We retain your account information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When the information is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our website and services are not directed to individuals under the age of 13 (or the higher age threshold required by your jurisdiction). If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete it.

8. International Data Transfers

Our servers may be located outside your country or region. We ensure that such transfers are protected by appropriate legal mechanisms, such as Standard Contractual Clauses, to provide a level of data protection equivalent to that in your region.

9. Policy Updates

We may update this Privacy Policy from time to time. Any material changes will be posted on the website as an updated version with a revised effective date. We encourage you to review this policy periodically. Your continued use of your account after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your account information, wish to exercise your rights, or have a complaint, please contact our Data Protection team:

Email: support@99ninine.com
Customer Support: Submit privacy-related inquiries via our website’s Help Center or through the online customer service function.

We are committed to responding to your request within 15 business days of receipt.