I. Acceptance of Terms
1.1 These Terms of Service (hereinafter referred to as the “Terms”) apply to all cross-border e-commerce services provided by Ninine.
1.2 By accessing, browsing, or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using this website.

II. Definitions
2.1 “User” refers to any individual or entity that accesses, browses, or uses this website.
2.2 “Cross-border Shopping” refers to the transaction in which a user purchases goods from overseas and has them delivered to a specified country or region via international logistics.
2.3 “Customs Duties” refer to taxes, tariffs, and related fees levied by the customs authorities of the destination country upon importation of goods.

III. User Eligibility
3.1 You declare and warrant that:
a) You have reached the age of majority in your country or region of residence.
b) You have full legal capacity to enter into contracts.
c) The information you provide is true, accurate, and complete.
d) Your use of this website does not violate any applicable laws, regulations, or the rights of any third party.

IV. Account Registration and Management
4.1 To register a cross-border shopping account, you must provide the following information:

– A valid email address
– Accurate shipping address information
– A mobile phone number for identity verification
– Authentic personal identification information required for customs clearance

4.2 Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

V. Cross-border Shopping Process
5.1 Order Process:

| Step | Process Description |
|——|———————|
| a) | Product Selection |
| b) | Order Submission |
| c) | Payment Settlement |
| d) | Customs Declaration |
| e) | International Shipping |
| f) | Local Delivery |
| g) | Confirmation of Receipt |

5.2 Pricing and Fees:
a) The price of goods is as displayed at checkout and includes the product cost, but excludes international shipping fees, customs duties, and other potential charges.
b) Customs duties are determined by the customs authorities of the destination country in accordance with local laws. The user bears the ultimate responsibility for payment.
c) Shipping fees are calculated based on factors such as weight, dimensions, and destination, and are as displayed on the checkout page.

5.3 Currency and Payment:

– We accept various international payment methods (e.g., Visa, MasterCard, PayPal, etc.).
– The transaction currency is as displayed on the checkout page. The exchange rate is based on the rate of the issuing bank at the time of payment.
– Cross-border payments may incur additional handling fees, which shall be borne by the user.

VI. Customs Clearance and Taxation
6.1 User Obligations:
a) Provide accurate and complete customs clearance information (including but not limited to ID number, passport information, etc.).
b) Truthfully declare the value of goods and must not request under-reporting or parcel splitting to evade customs duties.
c) Cooperate with customs inspection requirements.
6.2 Our Assistance:
a) Provide commercial invoices that meet customs requirements.
b) Assist with general customs clearance procedures.
c) Promptly notify users of any abnormal customs clearance situations.

VII. Logistics and Delivery
7.1 Shipping Time:
a) International shipping time varies depending on destination, customs clearance speed, seasonal factors, etc.
b) The shipping time displayed on the page is an estimate; actual delivery may be delayed.
c) Force majeure events such as extreme weather or changes in customs policies may cause delays.
7.2 Package Tracking:

– An international logistics tracking number is provided.
– Tracking information may only be updated after the parcel enters the destination country.
– Users can check the status via international logistics tracking platforms such as 17track.

7.3 Transfer of Risk:

– The risk of loss or damage to the goods transfers to the user upon delivery and user acceptance (signature, where applicable).
– Loss or damage during transit is the responsibility of the carrier. We will assist in processing claims.

VIII. Returns and Refunds (Special Provisions for Cross-border Shopping)
8.1 Return Conditions:
a) The goods have quality defects or are significantly inconsistent with the description.
b) The application is submitted within 14 days of receiving the goods.
c) The goods are unused and in their original packaging.
d) The user is responsible for the cost of return international shipping and any applicable customs duties.
8.2 Refund Processing:

– Returned goods must be inspected and confirmed by us.
– The refund amount is the actual amount paid for the goods, excluding international shipping fees and any customs duties paid.
– The refund period varies depending on the cross-border payment channel, typically 15–45 business days.

IX. Intellectual Property
9.1 All content on this website (including but not limited to text, graphics, trademarks, and software) is protected by copyright laws, trademark laws, and relevant international treaties.
9.2 Reproduction, modification, distribution, or commercial use without explicit authorization is prohibited.

X. User Conduct
Prohibited conduct includes but is not limited to:
10.1 Using this website for illegal cross-border trade activities.
10.2 Violating import and export control regulations (e.g., embargoed goods, restricted categories).
10.3 Evading customs supervision or tax declaration.
10.4 Providing false customs clearance information.
10.5 Disrupting the normal operation of the website.

XI. Limitation of Liability
11.1 Our Limitation of Liability:
a) We are not directly liable for customs clearance delays or customs duty disputes.
b) We are not liable for losses caused by users providing incorrect customs clearance information.
c) We are not liable for transaction issues caused by policy changes in the destination country.
d) Our maximum liability shall not exceed the actual payment amount of the disputed order.
11.2 Force Majeure: Includes but is not limited to:

– Customs strikes or sudden policy changes
– Disruption of international shipping routes
– Adjustments to import policies of the destination country
– Natural disasters affecting international logistics

XII. Privacy and Data Protection
12.1 We process user information in accordance with our Privacy Policy, which forms an integral part of these Terms.
12.2 Cross-border data transfers will comply with relevant data protection regulations such as GDPR and PIPL.

XIII. Governing Law and Dispute Resolution
13.1 Governing Law: These Terms are governed by the laws of [Jurisdiction of Company Registration].
13.2 Dispute Resolution:
a) Priority shall be given to resolution through amicable negotiation.
b) If negotiation fails, disputes shall be submitted to [Name of Arbitration Institution] for arbitration.
c) The place of arbitration shall be [City], and the proceedings shall be conducted in [Language].
d) The arbitral award is final and binding on both parties.
13.3 Special Provisions for Cross-border Disputes:

– Users may file complaints with consumer protection agencies in their locality.
– We designate [Contact Person] to handle international consumer disputes.
– Multilingual customer service support is provided.

XIV. Amendments to Terms
14.1 We reserve the right to amend these Terms at any time.
14.2 Significant amendments will be announced on the website 30 days in advance.
14.3 Continued use of the service constitutes acceptance of the amended Terms.

XV. Contact Information
International Customer Service Center:

Email: support@99ninine.com

Multilingual Support: [English / Chinese / Other Languages]

Business Hours: 9:00 – 18:00

XVI. Special Reminders
16.1 Customs Risk Reminder:
Cross-border shopping may involve risks such as customs inspections, additional taxation, and return of shipments. Users are advised to familiarize themselves with the import policies of the destination country in advance.
16.2 Exchange Rate Risk Reminder:
International payments involve exchange rate fluctuations. The actual amount charged may differ slightly from the amount displayed at checkout due to exchange rate changes.
16.3 Cultural Difference Reminder:
Product specifications and sizing standards may vary by country or region. Please check carefully before purchasing.